“The customer is always right.” That was our motto. Of course the customer was not always right. But we treated her, respected him, and reacted in such a way that the customer would want to come back and do business again at our store.
My uncle and dad owned, managed, and worked alongside their employees in the family grocery store in which I did my growing up. Such a close relationship with “the bosses” made customer service all the more intense.
Years later, one of my many part-time jobs while going through seminary was working at a large Monnigs department store in downtown Fort Worth in the credit department. A piece of paper on which the customer had applied for a Monnigs’ credit card was the face of my customer. I sat at a computer screen approving or disapproving charges customers were making downstairs. Occasionally I would have to talk by telephone to a clerk who had a customer who had forgotten to pay their bill last month.
So late in the evenings, after the rest of the credit department personnel had gone home at 5:00 p.m., I would have to make decisions about allowing a customer to purchase another item on their credit card even though they had an outstanding bill from the previous month or two.
Even though I had never met the owner of the company and the department’s manager had gone home, I had ingrained in me this sense of customer-service that served me well.
Work willingly at whatever you do, as though you were working for the Lord rather than for people. Remember that the Lord will give you an inheritance as your reward, and that the Master you are serving is Christ.
Colossians 3:23-24 NLT
If you profess that Jesus is your Lord, then you have an intense relationship with “The Boss.” Whatever your work or play is today, it involves other people. Loving God always involves loving people.
If your top priority in life is “More People in Heaven and Less People in Hell,” then treat people today out of an intense relationship with “The Boss.” Act with a godly customer-service attitude.
Our Father, You served us with the ultimate customer-service act of sending your Son to die for us. We commit to humbling ourselves in serving Christ by serving others so they will want heaven more than what this world offers.